Frequently Asked Questions and General Help
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What exactly are these workouts?
These workouts would be in the family of HIIT - high intensity interval training. Traditionally HIIT is an exercise method of alternating short periods (20 seconds) of intense exercise with less-intense recovery periods (10 seconds). However, we have made many modifications to this method so that nearly all fitness levels can participate in these workouts.
Should you not be able to perform all of the exercises... no problem. Your coach is always there to guide, motivate and instruct you.
What can I expect during the workout?
Here is what a participant can expect during any workout:
- All exercises will involve either body weight or dumbbells
- Participants begin exercising at the sound of the bell and stop at the sound of the buzzer
- On Screen demonstrations keep participants informed on how to perform all exercises
- Participant simply work according to their ability and tolerances
- Each participant will experience their own level of intensity
- A live-streaming coach will be on a portion of the screen throughout the entire workout
How long are the workouts?
Each workout includes a 30-minute exercise session along with a short warm up before the exercising and a short cool down session once the exercising ends.
How do I set up my personal space for the workout?
Although every space will be different we recommend that you try to set up your space according to below diagram. Allow for approximately 7 feet between you and your webcam and 3 feet on both side of your body. Also, ideally the ceiling needs to be at least 8 feet in height.
Please ensure your workout space is well lit. Position webcam so that you are in view while you are standing as well as lying on the floor. This ensures the instructor will also be able to see you in all exercise positions.
What equipment do I need?
You don't need much to get a great workout with us but here is a list of necessary items that will have you ready to go:
- A computer (desktop/laptop), tablet, smart phone or smart TV
- A good Internet connection (wire or wireless) connected to device in #1
- A webcam (built-in or external) connected to device in #1
- A microphone (built-in or external) connected to device in #1
- A simple yoga/workout mat
- A set of dumbbells - up to 30 lbs. will be fine
- Appropriate workout clothes (sports shorts, top, shoes)
- A filled water bottle
Can others see me while I exercise?
Yes - the live coach will require you to enable your connected device's camera for two-way audio and video communication. Our live-coached workouts are built so the instructor can see and talk to you throughout the workout.
Am I the only person in the workout?
Not necessarily. Each class is capable of simultaneously hosting 15 other people which you will be able to view and talk to throughout the class.
What do you mean "all fitness levels are welcome"?
Well that is exactly what we mean. If you have never worked out before then we can help you to get started at a pace appropriate for you. If you are a hardened athlete then these workout will still offer all of the intensity you require.
Are there any workout descriptions?
Simply stating our workouts include a healthy mix of strength and cardiovascular movements.
Can I interact with the other class participants in the workout?
Yes, you can interact with other class participants as though you are in live studio environment however the participants will only be visible in small windows and not part of the main screen instruction. The live coach controls the workout session and may mute any or all participants at certain times.
Are workouts ever repeated?
Yes, however, we have hundreds of different workouts with different timers and workouts are rarely repeated throughout a cycle. We also are adding more workouts every week. Every workout is unique involving different timers, exercises and methodologies. You may occasionally see a repeated exercise, however it will be implemented in a different manner.
Are these workouts more for women... or geared more for men?
No - these are gender-neutral workouts designed for the majority of people capable of general exercise. Both men and women attend the same classes.
Can children do these workouts?
No - at this time we do not allow children under the age of 18 to workout.
Does my timezone matter?
Yes - our coaches are located in the eastern standard timezone (EST). Please join the workout to whatever time corresponds to EST.
Can I workout at a different time?
Not yet - we are only offering classes at 6AM EST every weekday (Monday-Friday). However, more class times will be added based upon demand.
SIGNUPS & PAYMENTS
What times do classes start?
Currently, we are only offering classes that begin at 6AM EST every weekday (Monday-Friday). More class times will be added based on demand.
Once I register what happens next?
Once you submit payment you will immediately receive three emails in row.
- The first will be your user name and password setup. Follow the first link in that email to setup your password.
- The second email is a thank you from us along with a receipt of your payment.
- The third and final email will be your subscription confirmation. Why? Because the Internet is full of lots of automatic spam so we need to confirm your account is secure.
How do access the workouts?
Go to the 'Login' link in the upper right of the screen. Then use the user and password you setup in the registration process.
Are classes refundable?
Subscriptions are charged at the beginning of each month, therefore refunds will given at the end of the month. We will refund you the complete cost of your purchase only before the month of classes begin.
What do recurring charges mean?
Recurring means that your credit card is automatically charged every month in order for you to continue to have access to the workouts.
How do I update my credit card info?
All billing updates can be performed in the Member Area once you log in.
Can I cancel my account?
Yes, you can cancel at anytime in the Member Area once you log in.
Will I lose access to the workouts once I cancel my account?
You will continue to have access to workouts, even after you cancel your account, until what you have already paid for has run out.
Should I test my connection before the workout begins?
Yes - it is important to complete this test prior to your first class and not wait until just before the class begins. Getting your computer, laptop, tablet, phone or smart TV ready for the online workout is easy. Simply click HERE and follow the onscreen instructions.